UPDATE 9 p.m .: Amazon’s Prime Video responded to complaints on social media about technical difficulties while streaming today’s NFL game between the San Francisco 49ers and the Arizona Cardinals.
“Our data shows that millions of Prime Video customers have enjoyed a high quality, reliable streaming experience for the 49ers Cardinals game,” a Prime Video spokesperson said in a statement. “There have been reports of isolated local connectivity and broadband issues unrelated to the Prime Video broadcast.”
Part of the frustration soccer fans expressed online was due to the fact that the game wasn’t available on TV. This was the second time the NFL has given a streamer exclusive rights to a game.
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BEFORE 4.30 p.m.: The San Francisco 49ers and Arizona Cardinals kicked off one of the final NFL games for 2020 on Saturday, but Amazon Prime Video failed to score with all viewers as a handful of soccer fans complained about the streamer’s botched game broadcast.
“Hate the Amazon Prime show by the way,” wrote Twitter user @richardkhal. “Looks, sounds strange. Sheet. “
A number of other social media users expressed their dismay at the game broadcast, which was also streamed on Twitch and broadcast on NBC subsidiary KNTV in San Francisco and on FOX’s KSAZ in Arizona. Some soccer fans urged the NFL to reconsider their program plans for a week-long “NFL Holiday Blitz”.
Other viewers experienced choppy videos during the game, causing confusion.
“Is it just my WiFi connection or does the Amazon Prime Stream look nervous, not smooth?” Twitter user @ SEAsports253 wrote.
The Amazon Prime video stream was labeled “rubbish,” “rubbish,” and other viewers noted that “everything about this show sucks”. While some were able to capture parts of the game, albeit with choppy images, other fans were unable to see the stream at all.
“Why on earth would you only put a game on Prime ?!” said another frustrated Twitter user.
Additional complaints about the 49ers Cardinals game on Amazon Prime Video included its wide accessibility, the number of anchors speaking at any given time, and the buffering.
However, not all viewers had interruptions in their broadcasts. A majority of the other NFL were able to watch the game without any problems.
See some social media reactions to the broadcast issues below.
I have a great internet connection, but the game #NFLonPrime is terrible! Luckily I don’t have to watch @NFL, I’ll watch something else. pic.twitter.com/my6aHuEez9
– Rod Delph (@RodDelph) December 26, 2020
Tried to see 2 # NFLONPrime games. I’ve seen this every minute. #AmazonPrime pic.twitter.com/rfeiabNbqo
– Roman Loyola (@ pinatubo2000) December 26, 2020
Hate the Amazon Prime broadcast by the way. Looks, sounds, feels strange. Sheet.
– Richard Khal (@richardkhal) December 26, 2020
The stream has been garbage since the pregame show …
– Hawkaholic12 (@ Hawkaholic12) December 27, 2020
Wow … NFL on Amazon Prime is pure garbage
– Allan Patchin (lAllanPatchin), December 26, 2020
I couldn’t see this Cardinals / 49ers game on @PrimeVideo because it can’t load. Why on earth would you just put a game on Prime ?!
– Dear old state (@_DearOldState) December 26, 2020
I can’t believe they did that! Amazon Prime only. What a time to be alive! Must be 2020!
– Jordan Reffett (@JordanReffett) December 27, 2020
I would give Amazon Prime a (C-) for this coverage of 49ers Cardinals … talking too much … 3 people # NFLonPrime 🏈
– UC CHRIS (@UCCHRIS) December 27, 2020
The Cardinals and 49ers on Amazon Prime are bs. Half of the people who want to watch probably don’t.
– Joe Hartzell (@ Joehartzell37) December 27, 2020
Think you can fix your link at the top of the website that says Inactive @NFL @RedZoneChannel @nflcommish? It’s week 16 and hasn’t worked all season. #ComeOnMan #NFL #NFLonPrime pic.twitter.com/Uod97xfj5s
– Rich Buske (@ RBUSKE24) December 27, 2020
Amazon Prime has a delay
– Elvis James (@ElvisZerodx) December 27, 2020
Hey @NFL, how many viewers did you lose today because not everyone (especially now) can afford #NFLonPrime and / or the @nflnetwork? Glad it was 9 hours, bucs, maps and lions … didn’t miss that much, but still.
– Saint Lou (@ SaintLou17) December 26, 2020
@NFLonPrime Watching a streaming NFL game sucks! You have no control. I can’t pause or rewind to check. I vote a big NO for future NFL games in this format. #NFLonPrime
– Bob Freepartner (@BobFreepartner) December 27, 2020
I can’t believe they did that! Amazon Prime only. What a time to be alive! Must be 2020!
– Jordan Reffett (@JordanReffett) December 27, 2020
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